GoodRx Releases New Report Examining the State of Telehealth
Over 1,600 providers and patients weigh in on how COVID-19 changed telehealth usage and perceptions
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After surveying over 1,000 patients and more than 600 healthcare providers, the
Consumers reported convenience and increased interaction with providers: About 40% of consumers reported they interacted more with their providers because of telehealth appointments. Many consumers also viewed virtual visits equally to in-person visits when it came to quality of care, comfort level with their providers, and cost. Compared to in-person visits, consumers reported telehealth helped them more easily schedule appointments and 40% noted that they spend more time with their providers.
Providers report telehealth visits have led to improved medication adherence: Over 70% of providers said continuity of care was better or much better with telehealth, with more than 40% reporting it was better than in-person care. In addition, 60% said telehealth has improved medication adherence and resulted in better conversations about healthcare costs with patients.
Most consumers report that they will use telehealth post-pandemic, with many turning to a hybrid model: Before the pandemic, only 17% of consumers had used telehealth. Now, over 60% of consumers plan on using a hybrid model of care that combines in-person and telehealth visits. More than 80% of healthcare providers plan to continue offering telemedicine to patients.
- No-show rates for telehealth visits may be a drawback for providers: Almost half of providers (45%) indicated that no-show rates for telehealth appointments were higher or much higher than that of in-person rates.
“The pandemic may have accelerated telehealth adoption out of necessity, but it has proven to be an essential tool for connecting people to the care they need,” said
Positive sentiment from both patients and providers aligns with the growth
You can view the full State of Telehealth report here.
This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this press release that do not relate to matters of historical fact should be considered forward-looking statements, including without limitation statements regarding the outlook of telehealth. These statements are neither promises nor guarantees, but involve known and unknown risks, uncertainties and other important factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements, including, but not limited to, risks relating to our acquisition strategy, the integration of acquired businesses and the important factors discussed under the caption “Risk Factors” in GoodRx’s Annual Report on Form 10-K for the year ended